Seminars

Developing Your Emotional Intelligence

Studies show that traditional intelligence, or IQ, is not enough for employees to perform at a consistently high level.  Individuals will need to possess not only well-developed intellectual and technical abilities, but also equally impressive social and emotional skills – “Emotional Intelligence” – to navigate their ever-changing, increasingly stressful work environments.  In fact, researchers have determined these skills account for between 27 and 58 percent of job success.

During this program, participants will learn to:

• Communicate effectively to eliminate the problems that result from misunderstandings.
• Manage conflict and create a more positive, collaborative workplace.
• Manage change to facilitate flexibility and patience through transitions.
• Manage stress to maintain control of your emotions no matter how tense the situation.
• Understand human differences and how emotions affect your interactions.